Thursday June 27, 2019

Shipping & Returns


All paintings and other listed art items are available and ready to dispatch at the time of displaying on our website. Otherwise it will be noted if an item is sold out or for display only.

It is the buyer's responsibility to provide an accurate delivery address (and a contact telephone number if necessary). Incorrect or incomplete address details may lead to a significant delay in delivery.

Most paintings will be shipped by Royal Mail 1st Class Recorded delivery or Royal Mail Special Delivery (Next Day) within the UK, or Royal Mail International Signed-For worldwide. The delivery to a UK address usually takes around 1 to 2 working days.

Please note that all the recorded delivery services will require a signature at delivery - in case of non-delivery, please contact your local post office in the first instance, as they may have tried to deliver at a time when no one was available to sign for the post.

Please allow up to 4 working days for UK delivery. In case of non-delivery, please contact us to obtain the postage reference / tracking number.

Items will be dispatched once payment has cleared. PayPal payments normally clear immediately, whereas cheque and money orders will take about four to five (4-5) working days to clear.

Please allow one week for European delivery and about two weeks for delivery to the rest of the world.

Return Policy:

At ailiart we want you to be totally satisfied with your purchase and therefore offer a no-quibble return policy.

If you do wish to return an item for an exchange or refund, please contact us to arrange this. A Returned Goods Authorisation (RGA) code will be issued to you. Please write this code on the package or include a note inside the package to ensure accuracy and efficiency of the process.

Please note that returned items must be sent unused, undamaged, complete with its original packaging and parts, no later than 14 days from receipt.

For returning goods we advise that you use Royal Mail Recorded Delivery or equivalent. Please retain the shipping reference number as proof of postage.

Refunds of the full product cost (excluding the postage) will be processed within 10 working days of the receipt of the returned product.

Your custom and cooperation will be much appreciated.